Learn more about Bocada Cloud's subscription-based pricing.
Bocada Cloud pricing is based on a “pay as you go” model determined by how many protected resources and endpoints you monitor using Bocada Cloud. Read the FAQ below to learn more.
Q: Do you have a free trial to evaluate the product?
A: Yes. All new customers start with a 30-day free trial in which you can monitor and report on as many resources as you choose to evaluate the product. New customers will have access to all feature/functionality available in the highest-level subscription plan (Ultimate) during the free trial. After the trial is over, customers will be asked to select a paid or free monthly subscription plan to continue using Bocada Cloud.
Q: What does a paid subscription plan cost?
A: Bocada Cloud has multiple paid subscription plans:
- The Ultimate subscription plan charges $1.50 per monitored resource per month (USD), and $0.15 per monitored endpoint per month. It is the highest-level plan with all available features and functionality.
- The Pro subscription plan charges $1.00 per monitored resource per month (USD), and $0.10 per monitored endpoint per month. It has most, but not all, of the features available in the Ultimate plan.
- The Standard subscription plan charges $0.75 per monitored resource per month (USD), and $0.075 per monitored endpoint per month. It has many, but not all, of the features available in the Pro plan.
Q: Is there a free subscription plan?
A: Yes. After the free trial is over, customers can select a Free subscription plan which is a slimmed down version of the product for basic backup monitoring and reporting. Click here to learn more about what is included in each subscription plan.
Q: What counts as a resource for charging purposes?
A: Bocada has a standard definition of Backup Resources. Only resources that are connected to a Backup application that generate a success, a failure or a missed job are counted as resources and endpoints for billing purposes.
Any backup resource with backup activity (success, failure, missed) during a billing month will generate a per-resource charge. This can be a backup job, copy, archive or restore or any other attempted backup activity action for a given resource.
Q: What does not count as a resource for billing purposes?
A: Resources that are not connected to a Backup Application or policy will not be charged. That includes inventory resources that Bocada has access to through an Azure, AWS, Google Cloud, or vCenter connection, or any other inventory source.
Q: Are all protected resources created equal for charging and billing purposes?
A: No. While our ‘price per resource’ is constant, we treat servers, VMs, clients, etc. as the primary resource type for charging purposes. Endpoints – typically things like user accounts on M365, a laptop or mobile device – are charged at a lower rate.
Q: What is the price per endpoint?
A: Endpoints are charged at 1/10th the cost of a resource in each subscription plan.
Q: What is a billing month?
A: A billing month starts when the subscription starts and goes to the same day on the following month. For accounts that start on the 20th of the month, the billing month will end at the end of the day on the 19th of the following month. The 20th of the following month will start the next billing month.
Q: Do you charge for a resource only if it is backed up that day?
A: No. Once Bocada Cloud detects a backup resource, it will continue to monitor it and charge for that monitoring as long as the resource has had backup activity in the billing month. As soon as a resource becomes active on a backup application (e.g. is added to a backup policy) it becomes billable.
Q: What would cause a resource to stop being charged?
A: Bocada Cloud does not charge for a resource if there is no backup activity detected on it during the billing month. Detection of backup activity is done through the connection from Bocada Cloud to a backup application that has active data collections.
Q: Can I proactively remove a resource from the activity list to stop being charged in my billing month?
A: No. Once Bocada Cloud reports on a unique resource during a billing month, even if it is subsequently removed, it will be monitored and incur a charge for that monthly bill. If there is no activity in the subsequent billing month, that resource will not incur a charge.
Q: When will I be charged for a monthly subscription?
A: When a customer first enters a payment method to pay for a Bocada Cloud subscription, that will become their monthly billing cycle payment date. Their payment method will be charged on the last day of the billing month. For example, if a customer subscribed and entered a payment method on January 15th, they will be charged for their first month's subscription for all of the activity through February 14th on February 15th. Then, they will then be charged for their subscription on the 15th of every month going forward.
Q: What happens after the free trial if I don't select a subscription plan?
A: After the 30-day free trial period is complete, a message will display in Bocada Cloud that a user with a Billing Owner role will need to select a paid or free subscription plan to continue using the product. There is a three-day grace period, and then after three days, the account will be automatically transitioned to the Free plan which has a limited set of feature/functionality.
After this transition to the Free subscription plan occurs, a customer has up to 90 days to subscribe to the Ultimate plan to restore the premium configurations (connections, custom notifications, custom saved reports, etc.) made during the trial period. After 90 days, the configurations and associated data in Bocada Cloud will be deleted.