How do I connect to Veeam Service Provider Console?

Connecting Bocada Cloud to your backup systems using Veeam Service Provider Console (VSPC) requires the following steps:

Download and Install the Bocada Cloud Data Collection Agent

If you haven’t already, download and install the Bocada Cloud Data Collection Agent in the private network where the backup systems that use VSPC are located. The agent will connect to the backup system(s) to collect data locally and send it to Bocada Cloud for reporting and monitoring. Learn more about using the Bocada Cloud Data Collection Agent and its requirements. 

Enter the necessary information from VSPC 

Once you have successfully installed the data collection agent, you will be asked to enter information about your VSPC backup system(s) to enable the agent to connect to them. To find that information, follow these steps: 

1 - In VSPC, navigate to the Configuration menu on the top right of the page.

2 - Then, under “Server Settings” on the left menu, select “Settings” 

3 - Click the “SQL Server Connection” tab at the top of the page

4 - Here you will find the values necessary for the first four data fields on the Bocada Cloud "Add Backup System Details” page: 

• Server Name (Hostname or IP Address) field = enter the first part of the “Server Name” field’s data in VSPC before the \ symbol.  
• SQL Instance = enter the second part of the “Server Name” field’s data in VSPC after the \ symbol. Bocada Cloud defaults to Veeam2016 but you can edit it to match the version you are using.
• Database Name = enter the data in the “Database Name” field in VSPC
• Database Authentication = “Authentication” field in VSPC (either SQL or Windows Authentication)

5 - Next, you will need to locate the username and password of a user with access to the Veeam SQL server database. This could be an Administrator, or a user with read-access (db_datareader) permission. A Windows Authentication user will usually be in the form of DOMAIN/username, and a SQL Authentication user will just be username. 

6 - Then, in VSPC go to “Management” on the left menu and select “Backup Jobs.” Then ensure the “Managed By Console” tab is displayed. 

• Company = enter the exact company name from the Company field on this page. Do not include extra spaces. 

7 - Finally, select your Time zone then click the “Next” button to test the connection.

8 - If the connection is successful, you will be asked to select how many days in the past (up to the past 8 days) of backup data you want to collect to initially populate reports and your Dashboard. Then, your connector will run data collections every hour after that point.  

9 - If the connection is unsuccessful, you will be able to click the “Previous” button to edit your connection details and try again.