How do I connect to Synology Active Backup for Business?

Configure Bocada Cloud to collect backup data from a Synology Active Backup for Business system following the steps below. 

1. Log into Bocada Cloud

• On the left navigation menu, click Connections, then +Add.  
• Click the Synology Active Backup for Business tile.
• You will be able to choose either a Windows-compatible or Linux-compatible agent.
• Name the Data Collection Agent which will appear in the Bocada Cloud UI.
• Follow the steps on each screen which are also explained below. 

2. Download and Install the Bocada Cloud Data Collection Agent

First, you will need to download and install the Bocada Cloud Data Collection Agent in the private network where the system(s)/server(s) that use Synology Active Backup for Business is located. The agent will connect to the system(s) to collect data locally and send it to Bocada Cloud for reporting and monitoring.

Follow the prompts on the screen to:

• Give the data collection agent a name.

• Download and install the data collection agent. Note: it is recommended that you install the agent on the same system (machine/server) where Synology Active Backup for Business is installed as it simplifies the connection. 

• Copy the unique Authentication key from the Bocada Cloud UI and paste it into the agent to register it.

• Test that the connection between the data collection agent and Bocada Cloud is working correctly. 

3. Add Connection Details

After you have successfully installed the Bocada Cloud Data Collection Agent, return to Bocada Cloud and complete the required fields to configure the connection to Synology Active Backup for Business.

• Data Collection Agent: this field will be pre-populated with the agent you just installed; however, you can select a different agent if you have more than one set up. 
• Organization: this field will be pre-populated with your main organization (Billing Entity); however, you can select a different organization if you have more than one set up.
• Connection Name: give this connection a name which will display in the Bocada Cloud UI and reports. 
• API Hostname or IP: enter the Hostname or IP address for the Synology REST API Service. (for example: 192.168.1.200).
• API Port: Enter the port number for the REST API Service if different than the default port 5000.
• Username: enter the username of the user with administrator access to the REST API Service.
• Password: enter the password for the user identified above.
• Uses SSL: select the transport used for REST calls; choose Yes for HTTPS when available.
• Time Zone: Enter the time zone where the backup system/server resides.

4. Test Connection

Click the Next button to test the connection. If the connection is successful, you will be asked to select how many days in the past (up to the past 8 days) of backup data you want to collect to initially populate reports and your Dashboard. Then, your connector will run data collections every hour after that point. 

If the connection is unsuccessful, you will be able to click the “Previous” button to edit your connection details and try again. 

Troubleshooting 

• Authentication failures – Verify that the user credentials for REST API users are correct.

• Connection timeout – Confirm network port 443 is open.