How can I see backup data from MSP360 in Bocada Cloud?

Bocada Cloud collects backup data from MSP360 through email parsing of the emails sent by the application. To configure this option, follow the steps below.

Create the MSP360 connection in Bocada Cloud

1. Log into Bocada Cloud and from the left navigation menu, select Connections and +Add.
2. Select MSP360 from the list of applications.
3. If you have configured more than one Organization, select the Organization that will be associated with the data from MSP360. 
4. Create a name for the connection that will display in the Bocada Cloud UI.
5. Click the Next button.
6. You will see a unique email address to use when configuring MSP360's email settings. COPY this email address. You will need to paste this into the MSP360 application.

Configure MSP360 email notifications

1. Open the MSP360 application.
2. Navigate to the area in the application that controls email notification settings for sending backup results. 
3. If there are Log Level settings, it is recommended to use the defaults. 
4. Ensure that email notifications are sent for all backup activity, not just errors/failures, so that Bocada Cloud can report on all backup results. 
5. Bocada Cloud's email parser handles data sent in the body of the email and/or as an attachment. However, be careful if you choose to send logs in the email body AND you forward emails to the Bocada Cloud inbox. The parser will attempt to parse the full email body, including any forwarded email history that may contain log data, which could result in duplicate or incorrect data.
6. Set when the email notifications are sent according to your preference (e.g. after backup completion, daily, or when a backup is done). Keep in mind that it can take up to 1 hour for Bocada Cloud to process new emails and parse/collect the data after an email is sent.

Configure Mail Server Settings

After configuring email notification options, configure how MSP360 will send those emails which should include options such as:

• Sender's name: This is the display name that will appear in outgoing emails (e.g., "MSP360 Backup System").
• Sender's mail: This is the email address that will appear as the "sender" in outgoing emails. It should match the authenticated email account.
• Server's host name: This is the address of your SMTP email server. It often looks like smtp.yourcompany.com or smtp.office365.com. Contact your IT team to confirm the correct server address.
• Port: This is the connection port used to access the email server. Commonly used ports are 587 (recommended) or 465. If unsure, check with your IT team, or start with 587, as it's the most widely used.
• Mail subject: You can customize this subject line. MSP360 may have default placeholders that will be replaced with actual backup information.
• Mail recipients: This is where you will PASTE the Bocada Cloud email address you copied when setting up the connection. It follows the format:
  backups+[connection_id]@bocada.com
  
  For example: backups+01234-56ab-7cde-f89g-hij10klm@cloud.bocada.com
  
  

• Secure Sockets Connection: Set this to "Automatically decide" or enable it manually if your mail server requires secure connections (most do). This ensures the email connection is encrypted and secure.
• Authenticate: Check this box if your mail server requires authentication (most do).
• Username: This is the email address (or username) that will be used to log into the email server to send messages. It is typically the same as the "Sender's mail" address entered above.
• Password: This is the password used to log into the email account specified above.

Testing the Configuration

After completing all fields, test the mail settings to verify they are configured correctly.

• A successful test indicates the SMTP connection is working and emails can be sent.
• If an error appears, double-check the entered information (especially the server address, port, username, and password) or consult your IT team for assistance.

Verification

Once the configuration is complete, the Bocada Cloud email parsing service will start processing incoming emails from MSP360 on scheduled intervals and display the data in your reports and dashboards.

Processing time: After MSP360 sends an email, it can take up to 1 hour for Bocada Cloud to process and parse the backup data.