Bocada Cloud only provides support for customers of the product. For example, to view the status of an open support ticket you have submitted requires a login to the support portal. However, we have made the option to search the knowledgebase and to open a support ticket available without requiring you to log into the support portal.
At this time, customers must create a separate login for the support portal itself but single-sign on between the Bocada Cloud application and the support portal is on the product roadmap.
For technical issues, troubleshooting or product related problems you can open a support ticket here: https://help.bocada.com/knowledge/ticket