Can I be notified by email when a backup job or data collection fails?

Overview

You can configure an email notification to be automatically sent when a backup job or data collection fails after a specified number of attempts. This can alert you to check Bocada Cloud and take appropriate action, and/or serve as an "email to ticket" solution (sometimes referred to as "SMTP push").

Instructions

• Log into Bocada Cloud and go to the Administration section on the left navigation menu, then select Custom Notification Settings:
• Click “Add a Custom Notification” (or the + icon in the top right of the screen) and a right-side panel will display. 

Notification Parameters

1 - Organizations: If you have set up more than one Organization in Bocada Cloud, you can choose whether the notification applies to all Organizations (default), or to specific ones in case you want to set up a different email notification with different settings for each Organization. 

2 - Connections: If you want the notification to apply to all of your connections to backup applications, then keep the default “All connections” selected. Or, if you want, you can set up a custom notification for each individual connection if the trigger and parameters are going to be different.

3 - Trigger: In the Trigger section, click “Type” and select either: “Data Collection Fails” or "Backup Job Fails" from the drop-down menu.

• Click the # field and select when you want the email to be sent (after how many attempts).
• Selecting 1 will send you an email notification the first time the data collection or backup job fails. However, often a data collection or backup job resolves itself on a subsequent attempt, so many customers choose 3 attempts. That way, they are only notified if the failure occurs three times in a row. 

4 - Notification Grouping: these options give you greater control and flexibility in terms of how you would like the notifications to be generated to match your operational workflow.  

5 - Email Settings: Enter the email subject line, priority, and the email address(es) the notification will be sent to. You can also add additional text in the email message body.

6 - Preview: If you want to see what the email notification will look like, click the Preview button in the top right corner of the panel.

7 - Save: Lastly, click the “Save” button to enable the notification to your notifications list.

Ultimate Subscription Plan - Additional Notification Options

If you subscribed to the Ultimate plan, or are evaluating Bocada Cloud during the free trial period, you have two additional trigger options:

• In-Progress Jobs: you can generate a custom email notification if an in-progress backup job is running longer than X hours / X days.

• Disabled Jobs: if you are using Veeam Backup & Replication, you can also generate an email notification if Bocada Cloud detects that a Veeam backup job has been disabled.