---
title: How do I retrieve ConnectWise Service Board Status IDs for auto-closing tickets in Bocada Cloud?
description: Learn how to retrieve ConnectWise Service Board Status IDs and use them in XML fields when configuring the Bocada Cloud ticketing integration.
---

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# How do I retrieve ConnectWise Service Board Status IDs for auto-closing tickets in Bocada Cloud?

## This article explains how to retrieve those Status IDs directly from your ConnectWise environment and use them in the fields required for the ticket auto-closing configuration.

When configuring the ConnectWise integration in Bocada Cloud, selecting "Enable auto-closing of tickets" requires numeric Service Board Status IDs instead of status names.

### Overview

The process is:

1. Identify your ConnectWise **codebase version**
2. List your **Service Boards**
3. Retrieve the **Status IDs** for the specific Service Board you are using
4. Enter those IDs into the auto-closing fields in Bocada Cloud

### Before you begin

You will need the following values from the **Edit Connection** page in Bocada Cloud:

- **Instance Name**
- **Company Name**
- **Public Key**
- **Private Key**
- **Client ID**

![01-1](https://help.bocada.com/hs-fs/hubfs/01-1.png?width=664&height=915&name=01-1.png)

### What these IDs are used for

These Status IDs are required when you enable **"Allow auto-closing of tickets"** in the ConnectWise ticketing integration.

The IDs are used to populate:

- **Available States**
- **Auto-Close Eligible States**
- **Resolved Incident State**

### Step 1 — Confirm your ConnectWise codebase version

In your preferred browser, go to the following endpoint:

`staging.connectwisedev.com/login/companyinfo/[CompanyName]`

Replace **\[CompanyName\]** with your company name.

Example:

`staging.connectwisedev.com/login/companyinfo/bocada_f`

This will show which codebase version your ConnectWise instance is running on.

![Checking what is your ConnectWise codebase version](https://help.bocada.com/hs-fs/hubfs/02.png?width=553&height=336&name=02.png)

### Step 2 — Build the Authorization header

**The API calls use HTTP headers for authentication.**

To build the Authorization header, use this format:

`Authorization: base64(CompanyId+PublicKey:PrivateKey)`

You can use any trusted **Base64** encoder tool to generate this value:![Encoding the Authorization header as Base64](https://help.bocada.com/hs-fs/hubfs/03.png?width=533&height=277&name=03.png)

### Step 3 — Configure the request headers

**Open your browser’s Network Console or use your preferred API tool.**

Add these two headers:

- **Authorization**
- **clientId**

Use the values gathered from the Bocada Cloud connection page.

![Header request configuration](https://help.bocada.com/hs-fs/hubfs/04.png?width=670&height=175&name=04.png)

### Step 4 — List your Service Boards

**Send the following request to list the configured Service Board IDs:**

`https://api-staging.connectwisedev.com/v2025_1/apis/3.0/service/boards/`

Replace **v2025\_1** with your actual codebase version from Step 1.

In our testing environment, we used the **"Job Failure"** service board.

![Listing your ConnectWise Service Boards via API](https://help.bocada.com/hs-fs/hubfs/05.png?width=670&height=529&name=05.png)

![Service Board selection in ConnectWise](https://help.bocada.com/hs-fs/hubfs/06.png?width=302&height=750&name=06.png)

### Step 5 — Retrieve the Status IDs for the selected Service Board

Once you have the correct **Board ID**, send this request:

`https://api-staging.connectwisedev.com/v2025_1/apis/3.0/service/boards/[boardId]/statuses?fields=id,name,closedStatus,inactive,sortOrder`

**Replace:**

- **v2025\_1** with your actual codebase version
- **\[boardId\]** with the appropriate Service Board ID

Example:

`https://api-staging.connectwisedev.com/v2025_1/apis/3.0/service/boards/12/statuses?fields=id,name,closedStatus,inactive,sortOrder`

This will return the available Status IDs and corresponding Status names for that board.

![Status IDs listed via API call](https://help.bocada.com/hs-fs/hubfs/07.png?width=670&height=601&name=07.png)

### Step 6 — Enter the returned IDs in Bocada Cloud

Once you have identified the correct statuses for your Service Board, enter those numeric IDs into the auto-closing fields in Bocada Cloud.

Typical mapping example:

- **Available States**: all statuses you want available in the configuration
- **Auto-Close Eligible States**: statuses that should allow Bocada to auto-close the ticket
- **Resolved Incident State**: the status ID that should be used when the incident is considered resolved

Example status list:

![08](https://help.bocada.com/hs-fs/hubfs/08.png?width=627&height=535&name=08.png)

Using the example above, you might choose **"Closed (resolved)"** for Auto-Close Eligible States and **"Resolved"** for Resolved Incident State, depending on your ConnectWise workflow.

### Notes

- The **Status ID** is the numeric value required by the Bocada Cloud auto-closing fields.
- Make sure you are using the correct Service Board ID, since **statuses are board-specific**.
- Make sure the API endpoint version matches your ConnectWise codebase version.

### Troubleshooting

If the request does not return the expected results, check the following:

- The Company Name is correct
- The Public Key, Private Key, and Client ID are correct
- The Authorization header was encoded correctly in Base64
- The endpoint version matches your ConnectWise codebase version
- You are querying the correct Service Board

If you still run into issues, please open a support ticket and include:

- the endpoint you are calling
- the response received

### Related article

- [How do I integrate Bocada Cloud with ConnectWise for ticketing?](https://help.bocada.com/knowledge/connectwise?hsLang=en)

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