Bocada Cloud uses the term Alerts as a category that includes automated email notifications and ticket creation about an issue the user should take action on (for example, a backup or data collection failure).
Notifications are generally used to refer to something the user should know about but may not need to take immediate action on (for example, that the data collection for a new backup application connection is complete). These are typically only displayed in the product UI.
On the main Home page Dashboard, there is an Alerts widget to quickly and easily see issues that a user may want to review and remediate.
Notifications can be also seen (as well as dismissed once read), by clicking the Bell icon in the top right-hand corner of the screen.
Alerts can be configured by clicking Administration in the left navigation menu, and selecting Alerting. Click +Add Alert and select whether you'd like to set it up as a custom email notification, or create a ticket in your ticketing system.
If you have questions or issues setting up an alert, create a Support Ticket in Bocada Cloud, or contact us.